• Marta Jiménez Carrillo, Unai Martín Roncero, Elena Aldasoro Unamuno, Maite Morteruel Arizcuren, and Mikel Baza Bueno.
• Medicina Familiar y Comunitaria, OSI Basurto, Centro de Salud Txurdinaga, Osakidetza, Bilbao, Bizkaia, España; Grupo de Investigación en Determinantes Sociales de la Salud y Cambio Demográfico-OPIK, Universidad del País Vasco UPV/EHU, Bizkaia, España. Electronic address: marta.jimenezcarrillo@osakidetza.eus.
• Aten Primaria. 2022 Apr 1; 54 (4): 102263.

AimTo explore the perceptions and experiences of the general population regarding the impact of the implementation of teleconsultation in primary health care during the pandemic.Designmethodology with a descriptive-interpretative approach, whose fieldwork was carried out between May and November 2020.PlaceStudy conducted in Navarra and Euskadi. Population groups with different profiles of associated and non-associated citizenship in both Autonomous Communities. A total of 62 primary health care users have participated and 10 focus groups were carried out.MethodThe focus groups followed a semi-structured script based on the variables of analysis and dimensions of interest according to the different participant profiles and objectives. The sessions were recorded and transcribed. An inductive content analysis was performed. Data triangulation was realized in order to ensure validity.ResultsThe perception of teleconsultation by the population has varied throughout the pandemic and has been heterogeneous. The participants consider that the non-face-to-face modality may have repercussions on the quality of care, as well as amplifying inequalities in access to primary health care.ConclusionsIt is essential to carry out analyses and evaluations from a health equity perspective in order to make decisions related to the use of technology in general and teleconsultation in particular, in the post-pandemic future of primary health care.Copyright © 2021 The Authors. Publicado por Elsevier España, S.L.U. All rights reserved.

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