• Am J Manag Care · Nov 2015

    Attributes common to programs that successfully treat high-need, high-cost individuals.

    • Gerard F Anderson, Jeromie Ballreich, Sara Bleich, Cynthia Boyd, Eva DuGoff, Bruce Leff, Claudia Salzburg, and Jennifer Wolff.
    • Bloomberg School of Public Health, Johns Hopkins University, 624 North Broadway, Baltimore, MD 21205. E-mail: Ganderson@jhu.edu.
    • Am J Manag Care. 2015 Nov 1; 21 (11): e597-600.

    AbstractUsing literature review and interviews, we have identified 8 attributes of programs, such as accountable care organizations, readmission initiatives, special needs plans, care transition programs, and patient-centered medical homes, that successfully treat high-need, high-cost patients. These 8 attributes--illustrated here with specific examples--are specific ways to target these types of individuals, promote leadership at various levels, emphasize interaction with the care coordinator, use data strategically to refine the program, update the program periodically, allow physicians to spend more time with patients, and promote interaction among clinicians and high-need, high cost patients and their families.

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