• Deborah Barnes, Georgina Phillips, Toni Mason, and Jennie Hutton.
• Aboriginal Health Unit, St Vincent's Hospital Melbourne, Melbourne, Victoria, Australia.
• Emerg Med Australas. 2022 Aug 1; 34 (4): 644647644-647.

AbstractThe ED at St Vincent's Hospital Melbourne aims to provide excellent emergency care and cultural safety for Aboriginal and Torres Strait Islander peoples. High rates of people who 'Left Not Seen' and some negative experiences of care led us to improve our performance in this area. Collective desire and strong executive support generated the ED Indigenous Health Equity Working Group (IHEWG) project. This was co-led by both the ED and the Aboriginal Health Unit (AHU). A strengths-based participatory methodology and fortnightly virtual meetings were established to generate ideas for short- and long-term reforms. Initial outcomes have included a focus on cultural safety and trauma-informed care education. Further projects included improving identification processes, creating a welcoming waiting-room environment and fostering strong relationships between the ED and AHU. We have begun our ED journey towards equity and excellent care for Aboriginal and Torres Strait Islander people, hoping this collaborative model will enable transformative change.© 2022 Australasian College for Emergency Medicine.

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