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Annals of family medicine · May 2022
The Provincial Spread and Scale of the Ontario eConsult Service: Evaluation of the First 2 Years.
- Clare Liddy, Rhea Mitchell, Sheena Guglani, Ariana Mihan, Claire Sethuram, Andrea Miville, and Erin Keely.
- C.T. Lamont Primary Health Care Research Centre, Bruyère Research Institute, Ottawa, Ontario, Canada cliddy@uottawa.ca.
- Ann Fam Med. 2022 May 1; 20 (3): 262-265.
AbstractThis paper reports on a multimethod cross-sectional study of the Ontario electronic consultation (eConsult) service. Utilization and closeout survey data from July 2018 through June 2020 were analyzed using the Reach Effectiveness Adoption Implementation Maintenance (RE-AIM) framework. Requesting clinicians submitted 60,474 eConsults, and monthly cases increased from 1,487 in July 2018 to 4,179 in June 2020. The median specialist response time was 1 day. An originally contemplated referral was avoided in 51% of cases. Ontario eConsult showed successful uptake across Ontario, demonstrating continued spread and scale, and offering a template for trailblazers looking to implement digital health innovations in their own jurisdictions.© 2022 Annals of Family Medicine, Inc.
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