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- David Harris and Timothy Gilligan.
- Department of Palliative and Supportive Care, Cleveland Clinic Taussig Cancer Institute, 9500 Euclid Avenue, CA-53 Cleveland, OH 44195, USA.
- Med. Clin. North Am. 2022 Jul 1; 106 (4): 641-651.
AbstractGiving bad news is a recurrent and predictable task in our lives as humans interacting with other humans. This article presents frameworks and best practices that can help us to deliver bad news in health care in a way that is experienced as caring and empathic, and supports the patient as they adjust to their new reality. Key skills include responding to patients' emotions empathically, structuring bad news conversations, leading with an exploration of the patient's understanding and expectations, delivering the bad news clearly and concisely, and individualizing the balance of empathy and support with providing information and developing a plan.Copyright © 2022 Elsevier Inc. All rights reserved.
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