• Internal medicine journal · Mar 2023

    Letter

    Sociodemographic determinants of telehealth utilisation in general practice during the COVID-19 pandemic in Australia.

    • Zhaoli Dai, Gorkem Sezgin, Rae-Anne Hardie, Precious McGuire, Christopher Pearce, Adam McLeod, and Andrew Georgiou.
    • Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.
    • Intern Med J. 2023 Mar 1; 53 (3): 422425422-425.

    AbstractThis analysis assessed the sociodemographic characteristics of telehealth utilisation during the coronavirus disease 2019 (COVID-19) pandemic from March 2020 to August 2021 in Australia. Drawing on 860 general practice providers among 3 161 868 patients, 24 527 274 consultations were recorded. Telehealth accounted for 37.6% of the consultations, with 2.4% through videoconferencing and 35.2% through phone consultations. Our multivariate regression analyses indicated low utilisation of videoconferencing compared with phone consultations among older adults, those living in rural communities and migrants from non-English speaking countries.© 2023 Royal Australasian College of Physicians.

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