• Emerg Med Australas · Aug 2023

    Multicenter Study

    Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia.

    • Muhammad Aziz Rahman, Md Nazmul Huda, Emma Somerville, Lauren Penny, Ryan Dashwood, Sharon Bloxsome, Keith Warrior, Katie Pratt, Margaret Lankin, Kevin Kenny, and Kerry Arabena.
    • Institute of Health and Wellbeing, Federation University Australia, Melbourne, Victoria, Australia.
    • Emerg Med Australas. 2023 Aug 1; 35 (4): 595599595-599.

    ObjectivesThe present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings.MethodsThis is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique.ResultsA total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy.ConclusionsA holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.© 2023 The Authors. Emergency Medicine Australasia published by John Wiley & Sons Australia, Ltd on behalf of Australasian College for Emergency Medicine.

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