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Emerg Med Australas · Oct 2023
ReviewClosing the miscommunication gap: A user guide to developing picture-based communication tools for Aboriginal and Torres Strait Islander peoples in emergency departments.
- Aishah Jameel, Lauren Penny, and Kerry Arabena.
- Murdoch Children's Research Institute, Melbourne, Victoria, Australia.
- Emerg Med Australas. 2023 Oct 1; 35 (5): 873875873-875.
ObjectiveTo document an illustration-based methodology for culturally safe communication between Indigenous patients and clinicians in an urban ED.MethodsWe co-designed a pre-ED visual tool to minimise miscommunication when triaging First Nations patients. Our steps included establishing project governance, conducting a literature review, obtaining ethics approval and designing illustrations. We then consulted relevant stakeholders, finalised the resource and contributed to the evidence base and to knowledge exchange.ResultsCo-design is an important principle in reducing miscommunication and ensuring cultural safety in EDs.ConclusionsCo-design methodologies can guide improvements in culturally safe clinical communication with First Nations patients in EDs.© 2023 The Authors. Emergency Medicine Australasia published by John Wiley & Sons Australia, Ltd on behalf of Australasian College for Emergency Medicine.
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