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- Jo M Walrath, Ramona Tomallo-Bowman, and Jeanne M Maguire.
- Patient Care Services/CNO Virginia Hospital Center, Arlington, VA, USA.
- Nurs Econ. 2004 Mar 1;22(2):71-4, 55.
AbstractA process improvement initiative aimed at decreasing emergency department (ED) length of stay (LOS) and thereby improving patient satisfaction was implemented. Any attempt to improve ED LOS requires intense focus on the goal and involvement of many departments of the hospital. While the LOS targets were not met, decreasing the LOS to the achieved levels resulted in the highest levels of patient satisfaction ever achieved and sustained in the ED.
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