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- Nicolas Burry, Shunichi Nakagawa, and Craig D Blinderman.
- Adult Palliative Care Service, Department of Medicine, Columbia University Irving Medical Center, New York, New York, USA.
- J Palliat Med. 2024 Jan 1; 27 (1): 797-9.
AbstractArtificial intelligence (AI) is changing the way clinicians practice medicine, and recent technological advancements have resulted in consumer-facing products that can respond to users with dynamic and nuanced language. Clinicians typically struggle with serious illness communication, such as delivering news about a poor prognosis. Palliative care clinicians receive extensive training in serious illness communication, but there is a paucity of such highly trained specialists. This article explores the allure of employing AI-powered chatbots to assist nonspecialist clinicians with serious illness communication and highlights the ethical and practical drawbacks. While outsourcing communication to new AI chatbot technologies may be inappropriate, there is a role for AI in training clinicians on effective language to use when discussing serious illness with their patients.
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