• Minakshi Raj and Bradley Iott.
• University of Illinois Urbana-Champaign, 2007 Huff Hall, 1206 S Fourth St, Champaign, IL 61820. Email: mraj@illinois.edu.
• Am J Manag Care. 2024 Jan 1; 30 (1): 505650-56.

ObjectivesUse of telehealth has been on the rise since the start of the COVID-19 pandemic. Although there has been much investigation of telehealth use in the context of replacing in-person visits, there has been limited study of patients' motivations for using telehealth. The objectives of this study were to (1) evaluate patient characteristics associated with telehealth use and (2) evaluate patients' motivations for using telehealth.Study DesignWe conducted a cross-sectional secondary data analysis of the 2022 nationally representative Health Information National Trends Survey.MethodsWe conducted logistic regression models estimating the relationship between demographic and health characteristics and (1) use of telehealth services in the previous 12 months and (2) each of 5 motivations for using telehealth among telehealth users.ResultsThe most common reason for using telehealth was recommendation or requirement by a clinician (73.6%). Respondents with depression were more likely to use telehealth than those without depression (OR, 2.73; P < .001) and were more likely to be motivated by convenience (OR, 1.80; P < .01), and Hispanic respondents were more likely to use telehealth to avoid exposure to infection (OR, 1.58; P < .05).ConclusionsIdentifying patients' motivations may help decision makers better understand the perceived value of telehealth among patients and may help policy makers and administrators create opportunities for increased patient choice around visit modality to maximize health care access, value, and quality. Consideration of patient motivations for telehealth use may support practitioners in making tailored and person-centered decisions when recommending telehealth vs in-person visits.

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