• Revista médica de Chile · Apr 2023

    Cultural competence in a primary healthcare center in Santiago de Chile: a mixed methods design.

    • Alicia Arias Schreiber Muñoz, Daniel Egaña Rojas, Carolina Carstens Riveros, Marcela Correa Betancour, and Viviana Riquelme Echeverría.
    • Department of Primary Care and Family Health, Faculty of Medicine, University of Chile, Santiago, Chile.
    • Rev Med Chil. 2023 Apr 1; 151 (4): 478488478-488.

    BackgroundThe immigrant population in Chile is growing significantly, challenging the health care system's capacity to provide sensitive and effective care.AimTo assess the cultural competence of Chilean primary health workers.Material And MethodsThis mixed-methods study used a quantitative scale and semi-structured interviews to examine the cultural competence of a Chilean primary health care team in their care for the international migrant population. The study pointed to specific variables that were associated with increased cultural competence, including age, intercultural life experiences, and having received relevant training.ResultsThe two approaches produced largely convergent results. The dimensions of cultural competence with the highest scores on the quantitative scale were also the theoretical dimensions with the greatest discursive density in the qualitative analysis.ConclusionsThe analysis provides a starting point for policies aimed at the development of cultural competence in the national scenario, suggesting a general direction to foster transcultural competence in health, such as formal training and the promotion of informal spaces ofsensibilization.

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