• Alba Brugués Brugués, Antoni Peris Grao, Francisca Pavón Rodríguez, Enric Mateo Viladomat, Jordi Gascón Ferret, and Gemma Flores Mateo.
• Centro de Atención Primaria Can Bou, CASAP, Castelldefels, Barcelona, España. Electronic address: abrugues@casap.cat.
• Aten Primaria. 2016 Mar 1; 48 (3): 159165159-65.

Objectiveto evaluate the health outcomes of nurse demand management on unscheduled patients in a Primary Care Centre, following a clinical guide designed by the whole primary care team.DesignCross-sectional study.SettingA primary care team from Castelldefels. Barcelona, Spain.ParticipantsA random sample of 558 patients requesting a consultation for the same day in a Primary Care setting, attended between May 1st, 2011 and January 31st, 2012.InterventionThe guide includes 23 health problems that can be dealt by a nurse autonomously, 18 of them possibly requiring an emergency intervention, and shared decision with the physician. Each health problem is divided into three sections: a) a brief definition of the problem; b) an intervention algorithm; and c) nursing diagnoses of North American Nursing Diagnosis Association for each health problem and a description of the possible nursing interventions.ResultsWe studied 558 patients with a mean age of 42.5 years old (SD 17.7). The most commonly consulted problems were upper respiratory tract symptoms (19.4%), followed by nausea/vomiting (16.5%), and burns/wounds (12.5%). 73.3% of the problems were resolved autonomously by a nurse. 65,8% of the patients attended received health advice.DiscussionNurse demand management has shown to be highly effective at handling the conditions attended, while it provides a high percentage of health advice and education during consultations.Copyright © 2014 Elsevier España, S.L.U. All rights reserved.

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