• Luiza de Sousa Silva, André Pontes-Silva, Eloise Schott, Francisco Winter Dos Santos Figueiredo, Leidiene Ferreira Santos, Ladislau Ribeiro do Nascimento, and Fernando Rodrigues Peixoto Quaresma.
• Universidade Federal do Tocantins, Postgraduate Program in Teaching in Science and Health - Palmas (TO), Brazil.
• Rev Assoc Med Bras (1992). 2024 Jan 1; 70 (9): e20240778e20240778.

BackgroundHow do caregivers of people with disabilities perceive the quality of health services in primary healthcare?ObjectiveThe objective of this study was to show the quality of health services for people with disabilities in primary healthcare, based on the perceptions of family caregivers.MethodsThis is a cross-sectional study. During data collection, 49 family caregivers who use the center were interviewed. The assessment instruments used were the Socio-Economic and Demographic Questionnaire and the PCATool-Brasil (Primary Care Assessment Tool), in the reduced adult and child versions, to assess the level of essential and derived characteristics of primary healthcare.ResultsWomen were the main caregivers (40; 82%), and the main disability was mental (28; 58%). The highest scores were observed in affiliation (100%), utilization (73.4%), and information system (83.7%). The lowest scores were found in longitudinal (26.5%), integration of care, available services, services provided (28.6%), and derived scores (28.6-22.4%) related to family guidance and community guidance. The population showed a low orientation toward primary healthcare, with a high total score (22.4%). The economic situation showed a positive association (p=0.017).ConclusionAccording to the characteristics of primary healthcare, care is fragmented and disjointed and does not meet the needs of people with disabilities and their caregivers.

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