• Clark Veet, Beth Careyva, Joan Kies, Indu Berman, and Jen Stephens.
• Lehigh Valley Health Network, 3900 Sierra Circle, Center Valley, PA, 18034, USA. Clark.veet@lvhn.org.
• J Gen Intern Med. 2024 Oct 24.

BackgroundSynchronous virtual visits aid in longitudinal primary care and fulfill unmet needs for patients and clinicians. Virtual visits are widely accepted for specialty consultation and follow-up; however, novel systems-based programs and processes may support earlier engagement.AimEvaluate primary care clinician attitudes and perspectives on patient information obtained team-based, nurse-led virtual visits ahead of face to face visits.SettingStudy occurred in a large, regional, multispecialty group practice in Eastern Pennsylvania.ParticipantsParticipants included primary care physicians, nurse practitioners, and physician assistants.Program DescriptionVirtual visits are a component of a large, unified network strategy called the Patient Partnership Model which incorporates technology and remote care to achieve improved access and patient satisfaction.Program EvaluationSurvey of participating primary care clinicians assessing impact of at-hand medical history, social history, and medications on delivering face to face primary care. Weighted mean of satisfied participants was 3.61 on a 5-point Likert scale.DiscussionParticipants reported satisfaction and acceptability of team-based virtual visits, noting high satisfaction with information exchange and actionability of notes. Participants reported ongoing opportunities to enhance medication reconciliation. Virtual visits continue to evolve and may serve varying roles in primary care.© 2024. The Author(s), under exclusive licence to Society of General Internal Medicine.

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