• Nurs. Clin. North Am. · Mar 2010

    Review

    The effect of telephone nurse triage on the appropriate use of the emergency department.

    • Robert L Dent.
    • Midland Memorial Hospital, Midland, 2200 West Illinois Avenue, TX 79701, USA. bob.dent@midland-memorial.com
    • Nurs. Clin. North Am. 2010 Mar 1;45(1):65-9.

    AbstractOne of the first encounters many people have with a health care institution occurs in the emergency department. If that area presents a poor picture to patients and their families, the whole institution can be seen as negative. How a tertiary care facility identified a way to improve the appropriate use of the emergency dept is the focus of this article.Copyright 2010 Elsevier Inc. All rights reserved.

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