• R Baker, A W Wu, J M Teno, B Kreling, A M Damiano, H R Rubin, M J Roach, N S Wenger, R S Phillips, N A Desbiens, A F Connors, W Knaus, and J Lynn.
• APACHE Medical Systems, Inc., McLean, Virginia, USA.
• J Am Geriatr Soc. 2000 May 1;48(5 Suppl):S61-9.

ObjectiveTo examine factors associated with family satisfaction with end-of-life care in the Study to Understand Prognoses and Preferences for Outcomes and Risks of Treatments (SUPPORT).DesignA prospective cohort study with patients randomized to either usual care or an intervention that included clinical nurse specialists to assist in symptom control and facilitation of communication and decision-making.SettingFive teaching hospitals in the United States.ParticipantsFamily members and other surrogate respondents for 767 seriously ill hospitalized adults who died.MeasurementsEight questionnaire items regarding satisfaction with the patient's medical care expressed as two scores, one measuring satisfaction with patient comfort and the other measuring satisfaction with communication and decision-making.ResultsSixteen percent of respondents reported dissatisfaction with patient comfort and 30% reported dissatisfaction with communication and decision-making. Factors found to be significantly associated with satisfaction with communication and decision-making were hospital site, whether death occurred during the index hospitalization (adjusted odds ratio (AOR) 2.2, 95% CI, 1.3-3.9), and for patients who died following discharge, whether the patient received the SUPPORT intervention (AOR 2.0, 1.2-3.2). For satisfaction with comfort, male surrogates reported less satisfaction (0.6, 0.4-1.0), surrogates who reported patients' preferences were followed moderately to not at all had less satisfaction (0.2, 0.1-0.4), and surrogates who reported the patient's illness had greater effect on family finances had less satisfaction (0.4, 0.2-0.8).ConclusionsSatisfaction scores suggest the need for improvement in end-of-life care, especially in communication and decision making. Further research is needed to understand how factors affect satisfaction with end-of-life care. An intervention like that used in SUPPORT may help family members.

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