[Health professional operators at dispatch centres shall

Ugeskrift for laeger · Nov 2012

[Health professional operators at dispatch centres shall ensure identification of cardiac arrest and initiate counselling by telephone].

Denmark has introduced health professional operators (HPO) at the dispatch centres to ensure early identification of cardiac arrest and earlier initiation of cardiopulmonary resuscitation (CPR) to improve survival. Communicative skills and personal competences are important, and the HPOs' medical background will probably lead to better triage of patients. Their use of a protocol, leads to a more frequent recognition of cardiac arrest and contributes to better CPR guidance. A common national training for all the HPOs' has been implemented and future guidance might include video-transmission.

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- Monika Afzali, Anne Lippert, and Doris Ostergaard.
- Dansk Institut for Medicinsk Simulation, Herlev Hospital. monika_afzali@hotmail.com
- Ugeskr. Laeg. 2012 Nov 12;174(46):2852-4.
AbstractDenmark has introduced health professional operators (HPO) at the dispatch centres to ensure early identification of cardiac arrest and earlier initiation of cardiopulmonary resuscitation (CPR) to improve survival. Communicative skills and personal competences are important, and the HPOs' medical background will probably lead to better triage of patients. Their use of a protocol, leads to a more frequent recognition of cardiac arrest and contributes to better CPR guidance. A common national training for all the HPOs' has been implemented and future guidance might include video-transmission.

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[Health professional operators at dispatch centres shall ensure identification of cardiac arrest and initiate counselling by telephone].

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