• Joan D Penrod, Carol A Luhrs, Elayne E Livote, Therese B Cortez, and Jennifer Kwak.
• James J. Peters VA Medical Center, Bronx, New York, USA. joan.penrod@mssm.edu
• J Pain Symptom Manage. 2011 Nov 1;42(5):668-71.

BackgroundIntensive care unit (ICU) care could be improved by implementation of time-triggered evidence-based interventions including identification of a patient/family medical decision maker, the patient's advance directive status, and cardiopulmonary resuscitation preferences by Day 1; offer of social work and spiritual support by Day 3; and a family meeting establishing goals of care by Day 5. We implemented a program to improve care for ICU patients in five Department of Veterans Affairs' ICUs.MeasuresWe measured the percent of ICU patients with lengths of stay of five or more days that received the care processes by the appropriate day.InterventionCritical care and palliative care providers trained ICU nurse teams to improve care through auditing, performance feedback, improvement tools, education, and monthly team meetings.OutcomesPre- and postintervention care were compared. Offering social work and spiritual support, identification of the medical decision maker, and documentation of family meetings significantly improved.Conclusions/Lessons LearnedICU nurse teams can be engaged to improve care under the aegis of a collaborative quality improvement project.Published by Elsevier Inc.

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