• Celeste M Mayer, Laurie Cluff, Wei-Ting Lin, Tina Schade Willis, Renae E Stafford, Christa Williams, Roger Saunders, Kathy A Short, Nancy Lenfestey, Heather L Kane, and Jacqueline B Amoozegar.
• University of North Carolina Health Care, Chapel Hill, North Carolina, USA. cmayer@unch.unc.edu
• Jt Comm J Qual Patient Saf. 2011 Aug 1;37(8):365-74.

BackgroundAn evidence-based teamwork system, Team-STEPPS, was implemented in an academic medical center's pediatric and surgical ICUs.MethodsA multidisciplinary change team of unit- and department-based leaders was formed to champion the initiative; develop a customized action plan for implementation; train frontline staff; and identify process, team outcome, and clinical outcome objectives for the intervention. The evaluation consisted of interviews with key staff, teamwork observations, staff surveys, and clinical outcome data.ResultsAll PICU, SICU, and respiratory therapy staff received TeamSTEPPS training. Staff reported improved experience of teamwork posttraining and evaluated the implementation as effective. Observed team performance significantly improved for all core areas of competency at 1 month postimplementation and remained significantly improved for most of the core areas of competency at 6 and 12 months postimplementation. Survey data indicated improvements in staff perceptions of teamwork and communication openness in both units. From pre- to posttraining, the average time for placing patients on extracorporeal membrane oxygenation (ECMO) decreased significantly. The average duration of adult surgery rapid response team events was 33% longer at postimplementation versus pre-implementation. The rate of nosocomial infections at postimplementation was below the upper control limit for seven out of eight months in both the PICU and the SICU.ConclusionsThe implementation of a customized 2.5-hour version of the TeamSTEPPS training program in two areas--the PICU and SICU--that had demonstrated successful ability to innovate suggests that the training was successful.

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