• Igiene e sanità pubblica · Nov 2006

    [Perception of the quality of emergency care by the users: expectations and satisfaction with the care received].

    • Elena Iapichino, Elena Vegni, Donatella Frangi, Cesare Bernasconi, and Egidio Aldo Moja.
    • Centro CURA, Università degli Studi di Milano. psicocat@unimi.it
    • Ig Sanita Pubbl. 2006 Nov 1;62(6):623-33.

    AbstractThe aim of this study was to examine patient satisfaction with emergency care at a teaching hospital Emergency Department (ED) in Northern Italy. Level of patient satisfaction was compared with patient expectations at ED access. A questionnaire using a 6-point Likert scale format was administered to 427 patients. The mean general satisfaction index was 4,54+/-1,36. The rank order of "important" factors differed from that of 'satisfaction' factors. This study identified several critical areas perceived by patients to be of absolute importance and regarding which interventions are desirable.

      Pubmed     Copy Citation     Plaintext  

      Add institutional full text...

    Notes

     
    Knowledge, pearl, summary or comment to share?
    300 characters remaining
    help        
    You can also include formatting, links, images and footnotes in your notes
    • Simple formatting can be added to notes, such as *italics*, _underline_ or **bold**.
    • Superscript can be denoted by <sup>text</sup> and subscript <sub>text</sub>.
    • Numbered or bulleted lists can be created using either numbered lines 1. 2. 3., hyphens - or asterisks *.
    • Links can be included with: [my link to pubmed](http://pubmed.com)
    • Images can be included with: ![alt text](https://bestmedicaljournal.com/study_graph.jpg "Image Title Text")
    • For footnotes use [^1](This is a footnote.) inline.
    • Or use an inline reference [^1] to refer to a longer footnote elseweher in the document [^1]: This is a long footnote..

    hide…