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- Norman MacLeod.
- Kitty Hawk Training Technology, Buckden, Cambridgeshire. norman.macleod@btconnect.com
- Prof Nurse. 2004 Apr 1;19(8):457-60.
AbstractThis paper discusses the organisational process model--an approach that can be used to develop a flexible workplace culture to improve patient safety. Using the example of ambulance trusts and the aviation industry, the author considers the relationship between strategic management, line managers and the workforce--and how this affects patient safety.
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