• R Baker, M J Bankart, A Rashid, J Banerjee, S Conroy, M Habiba, R Hsu, A Wilson, S Agarwal, and J Camosso-Stefinovic.
• Department of Health Sciences, University of Leicester, 22-28 Princess Road West, Leicester, UK. rb14@le.ac.uk
• BMJ Qual Saf. 2011 Nov 1;20(11):953-8.

BackgroundStrategies are needed to contain emergency-department attendance. Quality of care in general practice might influence the use of emergency departments, including management of patients with chronic conditions and access to consultations.AimThe aim was to determine whether emergency-department attendance rates are lower for practices with higher quality and outcomes framework performance and lower for practices with better patient reported access.DesignA cross-sectional study.SettingTwo English primary-care trusts, Leicester City and Leicestershire County and Rutland, with 145 general practices.MethodUsing data on attendances at emergency departments in 2006/2007 and 2007/2008, a practice attendance rate was calculated for each practice. In a hierarchical negative binomial regression model, practice population characteristics (deprivation, proportion of patients aged 65 or over, ethnicity, gender) and practice characteristics (total list size, distance from the emergency department, quality and outcomes framework points, and variables measuring satisfaction with access) were included as potential explanatory variables.ResultsIn both years, greater deprivation, shorter distance from the central emergency department, lower practice list size, white ethnicity and lower satisfaction with practice telephone access were associated with higher emergency-department attendance rates.ConclusionsPerformance as indicated by the quality and outcomes framework did not predict rates of attendance at emergency departments, but satisfaction with telephone access did. Consideration should be given to improving access to some general practices to contain the use of emergency departments.

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