-
- ED Manag. 2012 Feb 1;24(2):20-2.
AbstractA hospital-wide improvement effort has enabled Robert Wood Johnson University Hospital in Hamilton, NJ, to reinstitute a guarantee that patients arriving at the ED for care will be evaluated within 15 minutes and receive a medical examination within 30 minutes. Administrators used a team approach to identify bottlenecks and implement solutions, and they divided the ED into four zones, with provider teams responsible for each zone. Since implementing the guarantee in August of 2011, the ED has reduced its left-prior-to-medical-screening-exam rate from 3% to 1.4%, in an ED department that sees 50,000 patients per year. The zoning system in the ED has improved patient throughput and fostered accountability within the care teams responsible for each zone, say administrators. Overall care provider satisfaction has risen from the 75th percentile in 2010 to the 80th percentile in 2011, according to Press Ganey surveys.
Notes
Knowledge, pearl, summary or comment to share?You can also include formatting, links, images and footnotes in your notes
- Simple formatting can be added to notes, such as
*italics*,_underline_or**bold**. - Superscript can be denoted by
<sup>text</sup>and subscript<sub>text</sub>. - Numbered or bulleted lists can be created using either numbered lines
1. 2. 3., hyphens-or asterisks*. - Links can be included with:
[my link to pubmed](http://pubmed.com) - Images can be included with:
 - For footnotes use
[^1](This is a footnote.)inline. - Or use an inline reference
[^1]to refer to a longer footnote elseweher in the document[^1]: This is a long footnote..