• Eytan Szmuilowicz, Areej el-Jawahri, Laurel Chiappetta, Mihir Kamdar, and Susan Block.
• Department of Medicine, Brigham and Women's Hospital and Harvard Medical School, Boston, Massachusetts, USA. eszmuilo@nmh.org
• J Palliat Med. 2010 Apr 1;13(4):439-52.

BackgroundInternal medicine residents are largely unprepared to carry out end-of-life (EOL) conversations. There is evidence that these skills can be taught, but data from randomized controlled trials are lacking.PurposeWe studied whether a day-long communication skills training retreat would lead to enhanced performance of and confidence with specific EOL conversations. We also studied the effect of the retreat on residents' ability to respond to patient emotions.MethodsPGY-2 resident volunteers were randomly assigned to a retreat group or a control group. The retreat involved a combination of teaching styles and skills practice with standardized patients. All participants completed questionnaires and were evaluated carrying out two types of conversations (breaking bad news or discussing direction of care) with a standardized patient before (T1) and after (T2) the intervention phase. Conversations were audio-taped and later rated by a researcher blinded to group assignment and time of assessment.ResultsForty-nine residents agreed to randomization (88%) with 23 residents randomized to the retreat group and 26 to the control group. Compared to controls, retreat participants demonstrated higher T2 scores for breaking bad news, discussing direction of care, and responding to emotion. Comparing T2 to T1, the retreat group's improvement in responding to emotion was statistically significant. The retreat group's confidence improved significantly only for the breaking bad news construct.ConclusionsA short course for residents can significantly improve specific elements of resident EOL conversation performance, including the ability to respond to emotional cues.

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