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- ED Manag. 2001 Oct 1;13(10):113-5.
AbstractOutsourcing of patient calls can save significant time, increase satisfaction among patients and nursing staff, and reduce unnecessary ED visits. The program provides 24-hour triage for patient calls, at a cost of approximately $80,000 a year. Each forwarded call saves ED nurses about five or 10 minutes. Patient calls are a liability risk for the hospital because of inconsistent information and inadequate documentation.
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