• Sanober B Shaikh, Michael D Witting, Michael E Winters, Michael N Brodeur, and David A Jerrard.
• University of Maryland School of Medicine, Baltimore, Maryland, USA.
• J Emerg Med. 2013 Jan 1;44(1):225-9.

BackgroundEmergency Department (ED) crowding and inpatient boarding lead to lengthy wait times for patients, which may cause them to choose to leave without being seen. A new initiative to improve communication with patients is to provide an estimated wait time with a "time tracker" display, but it is unclear whether ED patients would welcome this.ObjectiveTo estimate the proportion of ED patients who would favor a time tracker display.MethodsThis survey-based study was conducted from March to July 2010 at an urban academic center. After being triaged, patients were asked to answer a multiple-choice questionnaire, asking their preference toward a time tracker display.ResultsOf the 375 patients who were approached, 340 (91%) participated. Two hundred fourteen of them (63%) preferred an ED with a time tracker, 53 (16%) were unsure, and 73 (21%) did not prefer an ED with a time tracker. Patients with low-acuity conditions (Emergency Severity Index [ESI] 4 or 5) were 1.2 times more likely (95% confidence interval 1.0-1.4) to favor a time tracker than those with higher acuity (ESI 3). Preference was not related to race, age, insurance status, or employment.ConclusionsThe majority of patients in our study preferred an ED with a time tracker display (63% for vs. 21% against). Support for a time tracker was higher among patients triaged with lower ESI levels (4 or 5). A time tracker is viewed positively by many patients and may be a beneficial addition in the ED waiting room.Copyright © 2013 Elsevier Inc. All rights reserved.

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