• J Pediatr Nurs · Apr 2012

    Using continuous process improvement methodology to standardize nursing handoff communication.

    • Kristi Klee, Linda Latta, Sallie Davis-Kirsch, and Maria Pecchia.
    • Seattle Children's Hospital, Seattle, WA, USA. kristi.klee@seattlechildrens.org
    • J Pediatr Nurs. 2012 Apr 1;27(2):168-73.

    AbstractThe purpose of this article was to describe the use of continuous performance improvement (CPI) methodology to standardize nurse shift-to-shift handoff communication. The goals of the process were to standardize the content and process of shift handoff, improve patient safety, increase patient and family involvement in the handoff process, and decrease end-of-shift overtime. This article will describe process changes made over a 4-year period as result of application of the plan-do-check-act procedure, which is an integral part of the CPI methodology, and discuss further work needed to continue to refine this critical nursing care process.Copyright © 2012 Elsevier Inc. All rights reserved.

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