• Bridget Hopwood and Amy Tallett.
• Picker Institute, Europe.
• Nurs Times. 2011 Dec 13;107(49-50):18-20.

BackgroundPatient experience is widely measured in healthcare settings, but few tools exist that gather feedback directly from young patients.AimTo develop a paediatric questionnaire to gain meaningful feedback from young hospital outpatients.MethodTwo paper questionnaires were designed and tested--one for parents and one for young people. These were piloted in 2009 with 1,200 recent outpatients and their parents/carers from Sheffield Children's Foundation Trust. Rollout to 14 acute NHS trusts in England achieved an average response rate of 33%.ResultsThe main problems for young outpatients related to waiting, pre-appointment information and communication. Questionnaire validation showed that both surveys were accessible and a reliable measure of patient experience.ConclusionsIt is important to give children and young people a say in their healthcare via tested methods that are appropriate to their needs and abilities. Results can help hospital outpatient departments to identify the main issues and problems experienced by their young patients.

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