• J Nurs Adm · Oct 2014

    Reducing patient suffering through compassionate connected care.

    • Christina Dempsey, Sharyl Wojciechowski, Elizabeth McConville, and Maxwell Drain.
    • Author Affiliations: Chief Nursing Officer (Ms Dempsey), Patient Experience Knowledge Manager (Ms Wojciechowski), Clinical Quality Knowledge Manager (Ms McConville), and Director, Knowledge Management (Mr Drain), Press Ganey Associates, Inc, South Bend, Indiana.
    • J Nurs Adm. 2014 Oct 1;44(10):517-24.

    AbstractPatient experience continues to play an increasingly critical role in quality outcomes and reimbursement. Nurse executives are tasked with helping direct-care nurses connect with patients to improve care experiences. Connecting with patients in compassionate ways to alleviate inherent patient suffering and prevent avoidable suffering is key to improving the patient experience. The Compassionate Connected Care framework identifies strategies for meeting the challenges of connecting with patients and reducing suffering. Methods integrate clinical, operational, cultural, and behavioral aspects of care to target patient needs based on condition. Caregivers learn to better express empathy and compassion to patients, and nurse leaders are better equipped to engage nurses at the bedside.

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