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J Health Care Poor Underserved · Feb 2006
A customer service approach to implementing a best practice at community health centers.
- Deborah Zahn, Jodie Ruland, and Scott Thomas.
- External Affairs, Primary Care Development Corporation, New York, NY 10007, USA.
- J Health Care Poor Underserved. 2006 Feb 1;17(1 Suppl):53-8.
AbstractIt is important that strategies for implementing evidence-based best practices into clinical care are developed and tested. This is particularly true for community health centers (CHCs), which are a primary source of care for low-income patients. This article focuses on a customer service approach to implementing best practices in CHCs. The approach was designed to be responsive to the tremendous demands on and limited resources of CHC staff. The CHC staff were the customers of the project while the project team played a supportive role, acting as a full-service vendor to identify and meet staff needs. Although a tobacco system was the focus of this project, it is applicable to implementing in clinical settings generally, regardless of the particular health topic.
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