• J Nurs Care Qual · Jan 2001

    Visitation in critical care: processes and outcomes of a performance improvement initiative.

    • P Roland, J Russell, K C Richards, and S C Sullivan.
    • Central Arkansas Veterans Healthcare System Little Rock, Arkansas, USA.
    • J Nurs Care Qual. 2001 Jan 1;15(2):18-26.

    AbstractWhen family members became dissatisfied with a restrictive visiting policy in a combined coronary and medical intensive care unit, this situation was seen as an opportunity to better meet patient and family needs. A review of the literature indicated that open visitation policies enhance patient and family satisfaction, while a survey of patients, families, and health care team members revealed a desire for a more open visitation policy. Nursing staff, with input from other disciplines, developed and implemented a less restrictive visitation policy. Post-intervention surveys revealed higher patient and family satisfaction and a marked decrease in formal complaints.

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