• David J Graber, Michael W Ardagh, Paul O'Donovan, and Ian St George.
• Emergency Department, Christchurch Hospital, Christchurch, New Zealand. DnJGraber@aol.com
• N. Z. Med. J. 2003 Jul 11;116(1177):U495.

AimTo describe the effect of a pilot national telephone advice service (Healthline) on a public hospital emergency department.MethodsWe prospectively gathered information from the Christchurch Hospital Emergency Department (ED) computer- and non-computer-based information systems, for a six-month period during the operation of Healthline. We compared the data with five earlier periods when Healthline was not running. In addition, Healthline collected and analysed data from call log information.ResultsThere was a small increase (1.1%) in ED attendance during the study period. Patients referred by Healthline had a similar triage distribution to the general ED population, but a lower admission rate (29% vs 47%). Telephone calls to the ED dropped dramatically during the study period.ConclusionsHealthline had little effect on overall ED census and appeared to refer patients with similar acuity to the general ED census. It decreased the workload for ED nursing staff charged with answering advice calls.

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