• Jennifer Villani and Karoline Mortensen.
• the Department of Health Services Administration, University of Maryland, College Park.
• J Am Board Fam Med. 2013 Nov 1; 26 (6): 680-91.

PurposeEmergency department (ED) use for nonemergent conditions is associated with discontinuity of care at a greater cost. The objective of this study was to determine whether the quality of patient-provider communication and access to one's usual source of care (USC) were associated with greater nonemergent ED use.MethodsA hurdle model was employed using data from the 2007 to 2009 Medical Expenditure Panel Survey. First, a multivariate logistic regression model was used to identify factors associated with the likelihood of a nonemergent ED visit. Given that one occurrence exists, a second negative binomial model was used to establish whether patient-provider communication or access are related to the frequency of nonemergent ED use.ResultsOne element of communication, patient-provider language concordance, is associated with fewer nonemergent ED visits (P < .05). Several aspects of access are related to reduced ED use for nonemergent purposes. Patients whose USC is available after hours and those who travel less than an hour to get to their USC use the ED less for nonemergent care (P ≤ .05).ConclusionsEnhancing primary care by expanding interpreter services and access to care after hours may reduce the demand for nonemergent ED services.

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