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Managed care interface · Mar 2004
Patient satisfaction with point-of-care international normalized ratio testing and counseling in a community internal medicine practice.
- Rajeev Chaudhry, Sidna M Scheitel, Robert J Stroebel, Paula J Santrach, Denise M Dupras, and Eric G Tangalos.
- Division of Community Internal Medicine, Mayo Clinic, Rochester, Minnesota 55905, USA.
- Manag Care Interface. 2004 Mar 1;17(3):44-6.
AbstractPoint-of-care international normalized ratio (POC INR) testing is increasingly used to monitor anticoagulant therapy. This study assessed patient satisfaction with registered nurse--managed POC INR testing in a primary care internal medicine practice. One hundred eighty-seven of the first 216 (87%) patients using the program responded to the survey. The respondents were surveyed for satisfaction after they had experienced the nurse-managed POC INR system at the Mayo Clinic, Rochester, Minnesota, for one month. Eighty-eight percent of patients indicated that they were very satisfied or satisfied with the POC INR system. The authors conclude that nurse-managed POC INR testing is quick, convenient, less painful, and more satisfying for patients compared with traditional venipuncture and telephone follow-up.
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