• E W Nelson, S Van Cleve, M K Swartz, W Kessen, and P L McCarthy.
• Department of Pediatrics, Yale University School of Medicine, New Haven, Conn.
• Am. J. Dis. Child. 1991 Apr 1;145(4):440-4.

ObjectiveTo test the hypothesis that the appropriateness of parents' use of early follow-up care after emergency department (ED) visits can be improved by postvisit support from a nurse practitioner.DesignRandomized controlled trial, single blinded.SettingUrban university hospital ED linked to hospital's primary care center.ParticipantsParents of 190 children younger than 8 years who sought care in the ED for acute illnesses and who were treated as outpatients with primary care center follow-up at the discretion of ED clinicians.InterventionParents in the experimental group were called by a nurse practitioner who offered both individualized guidance regarding follow-up and access to a nurse practitioner for further help as needed. The control group received "usual" follow-up advice during ED visits.Measurements/Main ResultsIn the week after the ED visits, parents in the experimental group, compared with parents in the control group, were more compliant with instructions regarding follow-up (79% vs 61%), less apt to miss appointments (15% vs 31%), and less apt to "shop" elsewhere for care (2% vs 9%). Appropriateness of follow-up was assessed in "blinded" fashion using preestablished guidelines. Inappropriate use of follow-up care was significantly reduced among experimental group subjects (10% vs 20%).ConclusionThe nurse practitioner's intervention improved parents' use of follow-up care in our sample. Overall care for episodic ED users might be improved by similar interventions.

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