• Eur J Emerg Med · Sep 1998

    Randomized Controlled Trial Multicenter Study Comparative Study Clinical Trial

    Outpatient care in emergency departments: feasibility and comparison of three strategies for follow-up.

    • S Houzard, D Pateron, G Bleichner, G Dabrowski, A Davido, P Grange, P Lamarre, A Lévy, A Giraud, and T Lang.
    • Service de Biostatistiques et Informatique Médicale, Groupe hospitalier Pitié-Salpêtrière, Assistance Publique-Hôpitaux de Paris, France.
    • Eur J Emerg Med. 1998 Sep 1;5(3):335-9.

    AbstractThe outpatient population using the emergency department (ED) is increasing and so is the risk of not admitting people who need it. There is, thus, one important question: are the services delivered appropriate to the needs of these ED outpatients? Follow-up of non-admitted patients after a visit to the ED is a prerequisite for the evaluation of these health services. A multicentric follow-up study was thus performed in order to assess the possibility of contacting outpatients after a visit to the ED. Three randomized follow-up methods were compared: (1) telephone call 1 week after the emergency department visit; (2) telephone call 2 weeks after the visit; (3) telephone call 4 weeks after the visit. The follow-up rate did not change depending on whether patients were contacted at 1, 2 or 4 weeks after the visit. The success rate was 78.6%, 85.6% and 74% respectively (NS). In each strategy, 50% of patients were contacted at the first telephone call, 20% at the second telephone call and 10% by mail. Thus, in a group of outpatients who gave their consent to be called, the follow-up was found to be feasible with a high success rate whatever the time between the visit and the phone recall.

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