• Nursing times · Aug 2003

    The role of a flow coordinator in an emergency assessment unit.

    • Liz Lees and Jacki Ferreday.
    • Birmingham Heartlands and Solihull NHS Teaching Trust, Birmingham.
    • Nurs Times. 2003 Aug 12;99(32):32-4.

    AbstractThis article describes the rationale and change management approach used for the development and initial evaluation of a patient-flow coordinator to the Emergency Assessment Area at Birmingham Heartlands Hospital. This post was established to improve patient flow and departmental efficiency in order to achieve the latest four-hour maximum waiting-to-treatment time directive. The working context, concept, process-mapping approach, core objectives and key functions of the role are all discussed.

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