• Morten Bondo Christensen, Phillip Skafte-Holm, Hans Henrik Weinicke, John Greibe, Jørgen Rem, Mikael Sauer, Dan Helmer Andersen, and Mogens S Gliese.
• Aarhus Universitet, Institut og Forskningsenhed for Almen Medicin, Arhus C. mbc@alm.au.dk
• Ugeskr. Laeg. 2005 Sep 5;167(36):3412-5.

IntroductionThis investigation was part of a large project concerning quality development in the primary care out-of-hours service in Copenhagen County, Denmark.Materials And MethodsIn August 2003 a questionnaire was sent out to all the general practitioners in Copenhagen County (n = 365, return rate: 82%). 56% of the GPs were not working in the out-of-hours service.ResultsIn total, 95% of those surveyed felt that the out-of-hours service is doing a good job; 95% expressed satisfaction with the professional level; and only 3% found that they did not have good cooperation with the service. 63% did not agree with the statement that the out-of-hours service is used only in acute cases of disease or acute deterioration of disease.DiscussionOverall, the GPs expressed a high level of satisfaction with the out-of-hours service. They also felt that their patients were satisfied. However, the study pointed out the difference in perception between patients and doctors regarding the aim of the service.

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