• Ann Emerg Med · Aug 2002

    Providing telephone advice from the emergency department.

    • John H Proctor, Alan J Hirshberg, A Antoine Kazzi, Rebecca Bollinger Parker, and American College of Emergency Physicians.
    • Department of Emergency Medicine, Southern Hills Medical Center, Nashville, TN 37211, USA. jhproctor@comcast.net
    • Ann Emerg Med. 2002 Aug 1;40(2):217-9.

    AbstractEmergency departments frequently receive telephone calls from the general public. Callers sometimes request detailed instruction or medical advice. The growth of managed care produced expanded use of telephone-based medical information as a part of managed care ED demand management. Although the suboptimal accuracy of on-site triage is well documented in the medical literature, the accuracy of telephone-based medical advice is poorly studied. Case law indicates that the expectations for the medical outcomes of those receiving telephone-based medical advice will not be significantly less than those for on-site ED triage. This American College of Emergency Physicians Policy Resource and Education Paper (PREP) explores these issues.

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