• Matthew Surrusco, Winnie Tong, Katherine S Roden, Preston B Rich, Bruce A Cairns, William W Shockley, and C Scott Hultman.
• Division of Plastic Surgery, The University of North Carolina at Chapel Hill, Chapel Hill, NC, USA.
• Ann Plast Surg. 2012 May 1;68(5):484-8.

ObjectiveTo assess the impact of an independent call center on facilitation of burn and maxillofacial trauma patient transfer to a level 1 trauma center.MethodsAll patients admitted to our level 1 trauma center for definitive management of either burn or maxillofacial injuries from September 1, 2004 to September 1, 2008, 2 years before and after transfer service initiation on September 1, 2006, were identified using the North Carolina Trauma Registry. Cohort demographics, referral patterns, transfer times/distances, and clinical outcomes were assessed.ResultsBurn patients increased from 1031 to 1208, from the 2 years before to after transfer center initiation. Average transport time increased from 113 to 165 minutes and average distance traveled increased from 84 to 86 miles. Out-of-state admissions increased from 24 to 46; number of referring counties increased from 58 to 60. Maxillofacial trauma patients increased from 390 to 576. Average transport time increased from 87 to 119 minutes, average distance increased from 84 to 89 miles, and number of referring counties jumped from 28 to 43. Length of stay did not change over the study period.ConclusionsThe initiation of an independent call center, designed to facilitate the transfer of patients with burn and maxillofacial injuries to a level 1 trauma center, increased the number of referrals and expanded our geographic footprint, but did not decrease transport times.

20 keywords...

hide…