• Health Care Financ R · Jan 2001

    Medicare Managed Care CAHPS(®): A Tool for Performance Improvement.

    • Elizabeth Goldstein, Paul D Cleary, Kathryn M Langwell, Alan M Zaslavsky, and Amy Heller.
    • Health Care Financ R. 2001 Jan 1; 22 (3): 101-107.

    AbstractThe Medicare+Choice (M+C) program, created by the 1997 Balanced Budget Act (BBA), expands Medicare's health insurance options to include a wider range of health plan options. In this article, we describe the Consumer Assessment of Health Plans Study (CAHPS(®)) survey and its use with beneficiaries receiving care through Medicare managed care (MMC) plans. We also discuss the implications of these efforts for future quality improvement efforts.

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