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J Ambul Care Manage · Apr 2003
Randomized Controlled Trial Clinical TrialEffects of educational intervention in waiting room on patient satisfaction.
- Marilyn H Oermann.
- College of Nursing, Wayne State University, Detroit, Mich., USA. moermann@msn.com
- J Ambul Care Manage. 2003 Apr 1; 26 (2): 150-8.
AbstractThis study examines the effects of a low-cost educational intervention designed to occupy the waiting time in the clinic on patient satisfaction with the clinic visit. Patients waiting for appointments were randomly assigned to two groups: (1) educational intervention in the clinic waiting room (n = 160) and (2) usual clinic care (no structured education during the waiting time in the clinic; n = 160). There were significant negative correlations between satisfaction with the visit overall and the time patients waited in the clinic waiting room (r = -.17, p = .003) and their total wait time (r = -.16, p = .005). Patients who were taught while they waited in the clinics were more satisfied with their education than the control group (t = 4.26, df = 318, p < 0.001).
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