• Hastings Cent Rep · May 2015

    Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray?

    • Alexandra Junewicz and Stuart J Youngner.
    • Hastings Cent Rep. 2015 May 1; 45 (3): 43-51.

    AbstractPatient-satisfaction surveys can call attention to the importance of treating patients with dignity and respect, but good ratings depend more on manipulable patient perceptions than on good medicine. In fact, the pressure to get good ratings can lead to bad medicine.

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