-
- B A Smith.
- Northern California Region of Care Home Health Services, Inc., San Leandro.
- Caring. 1993 Sep 1; 12 (9): 54, 56, 58-61.
AbstractQuality Improvement Teams can identify areas of customer dissatisfaction and raise coordinators' and caregivers' awareness of problems. Through home care coordination--whereby an expert home care nurse develops partnerships with key referral sources and facilities--they improved services and built both market share and service excellence into the wellness continuum.
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