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Qual Manag Health Care · Jan 2012
Using quality improvement methods at the system level to improve hospital emergency department treatment times.
- Stephen Duckett and Cheri Nijssen-Jordan.
- School of Public Health, University of Alberta, Edmonton, Australia. s.duckett@latrobe.edu.au
- Qual Manag Health Care. 2012 Jan 1; 21 (1): 29-33.
AbstractBecause the reason for long waits in emergency departments often arises outside the emergency department, addressing the problem of long waits requires a system or hospital-wide response. This, in turn, requires mobilization of management and clinicians from across a hospital and often from outside the hospital. This article describes how the causes of long waits were presented to obtain "buy-in" from a wide variety of stakeholders and how strategies to address causes were linked in a large multihospital system.
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