• J Nurs Care Qual · Jul 1996

    A cognitive approach to patient satisfaction with emergency department nursing care.

    • J L Raper.
    • AIDS Outpatient Clinic and Affiliate Faculty, University of Alabama School of Nursing, University of Alabama at Birmingham, USA.
    • J Nurs Care Qual. 1996 Jul 1; 10 (4): 48-58.

    AbstractThe assessment of patient satisfaction is an integral part of any quality improvement activity. In this study, patient satisfaction with emergency department (ED) nursing care was significantly positively related to the patient's self-perceived improvement and to the patient's admission to the hospital. Patient satisfaction with ED nursing care was not significantly related to patient acuity or other individual patient differences (age, gender, marital status, length of stay, type of treatment, number of previous ED visits, race, payer source, pain, or presence of chronic health problems). Psychological safety and information giving were found to contribute significantly to patient satisfaction with the ED nurse. Patient satisfaction with ED nursing care contributed significantly to the patients' intention to return to the ED.

      Pubmed     Copy Citation     Plaintext  

      Add institutional full text...

    Notes

     
    Knowledge, pearl, summary or comment to share?
    300 characters remaining
    help        
    You can also include formatting, links, images and footnotes in your notes
    • Simple formatting can be added to notes, such as *italics*, _underline_ or **bold**.
    • Superscript can be denoted by <sup>text</sup> and subscript <sub>text</sub>.
    • Numbered or bulleted lists can be created using either numbered lines 1. 2. 3., hyphens - or asterisks *.
    • Links can be included with: [my link to pubmed](http://pubmed.com)
    • Images can be included with: ![alt text](https://bestmedicaljournal.com/study_graph.jpg "Image Title Text")
    • For footnotes use [^1](This is a footnote.) inline.
    • Or use an inline reference [^1] to refer to a longer footnote elseweher in the document [^1]: This is a long footnote..

    hide…