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Anesthesia and analgesia · Dec 2002
Introducing a balanced scorecard management system in a university anesthesiology department.
- Alex M Zbinden.
- Department of Anesthesiology, University Hospital, Switzerland. alex.zbinden@insel.ch
- Anesth. Analg. 2002 Dec 1; 95 (6): 1731-8, table of contents.
ImplicationsThe study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.
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