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- Kirk Jensen and Jody Crane.
- Best Practices, Rocky Mount, NC, USA. kjensen@best_practices.com
- Healthc Financ Manage. 2008 Nov 1; 62 (11): 104-6, 108.
AbstractTo improve patient flow in the ED, hospitals should: Establish a measure of patient demand by hour, and design a system to handle it. Appropriately capacitate triage processes and systems. Use a system for patient segmentation and establish distinct processes for different patient segments. Consider using team triage, and examine current triage protocols. Devise a method of tracking patients and results. Field a willing staff with a burning platform.
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