• Clancy J Clark, Sarah L Sindell, and Richard P Koehler.
• Department of General, Thoracic and Vascular Surgery, Virginia Mason Medical Center, Seattle, Washington 98101, USA. clancy.clark@vmmc.org
• J Surg Educ. 2011 Jan 1; 68 (1): 52-7.

ObjectiveReport our implementation of a standardized handover process in a general surgery residency program.DesignThe standardized handover process, sign-out template, method of implementation, and continuous quality improvement process were designed by general surgery residents with support of faculty and senior hospital administration using standard work principles and business models of the Virginia Mason Production System and the Toyota Production System.SettingNonprofit, tertiary referral teaching hospital.ParticipantsGeneral surgery residents, residency faculty, patient care providers, and hospital administration.ResultsAfter instruction in quality improvement initiatives, a team of general surgery residents designed a sign-out process using an electronic template and standard procedures. The initial implementation phase resulted in 73% compliance. Using resident-driven continuous quality improvement processes, real-time feedback enabled residents to modify and improve this process, eventually attaining 100% compliance and acceptance by residents.ConclusionsThe creation of a standardized template and protocol for patient handovers might eliminate communication failures. Encouraging residents to participate in this process can establish the groundwork for successful implementation of a standardized handover process. Integrating a continuous quality-improvement process into such an initiative can promote active participation of busy general surgery residents and lead to successful implementation of standard procedures.Copyright © 2011 Association of Program Directors in Surgery. Published by Elsevier Inc. All rights reserved.

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